Kelly-Ann Grimes - Hospitality IT COO to PA franchise owner

“I was in my mid-40s and I began to consider how many more years I wanted to or needed to work which led me to think through how I wanted to spend that remaining time.”

“It feels like a big weight has been lifted off my shoulders.  I’m in charge of my own destiny and it feels good. I’m enjoying not doing it for others but doing it for myself.”

Overview of earlier career.

Kelly-Ann spent 29 years in the hospitality industry working her way up from junior roles to an Operations Director role for a group of hotels and then COO for a technology business whose clients were in the hospitality industry.

The trigger for change?

“The main trigger occurred after 3 years in my last company, it merged with another business and my position was no longer required.

A few years ago, I’d toyed with the idea of starting my own business, but I had no idea what I wanted to do, and as I didn’t understand what it would take to do it, it felt too risky.  When I left my last company, I re-considered the idea.

I knew I was in my mid-40s and I began to consider how many more years I wanted to/needed to work which led me to think through how I wanted to spend that remaining time.   I knew that I was fed up working 60 hours a week for someone else.  We all work those hours when we are in our 20s and building our career but I had begun to feel like a commodity.  I made the decision - I wanted to work for myself.”

First steps?

“I began to think through what I was good at, what I loved to do and what I could actually do without intensive re-training. 

I discovered that I loved to organise, was great at planning projects and decided that I would really love to be a PA.  I began to do some research and came across a franchise opportunity that would fit really well called Pink Spaghetti.   It was a lightbulb moment.  

They offered head office, marketing and social media support while I would be responsible for finding my own clients.  After meeting with them and doing some more research to understand if my area was available I decided that if I didn’t do it then, that I may never do it.   It was too good of an opportunity to miss.”

What Kelly-Ann learned? 

·         “You need to trust your instincts and believe in yourself.

 ·         Even though everything felt right it certainly wasn’t easy. 

After so many years of working in teams with constant interaction I was surprised to find working alone difficult. That has been a hard adjustment, but I have set my goals to secure enough business to employ someone to work along-side me as soon as I can.

 ·         Networking has always terrified me

I’m not naturally good at talking to strangers.  But, I’ve found networking with other small business owners really good – there is none of that super-competitive corporate stuff going on

It is a very welcoming collaborative environment and even amongst people who do similar things to me, I’ve received offers of support that were so pleasantly unexpected.”

How it feels on the days when she knows she has made the right decision?

“It feels like a big weight has been lifted off my shoulders.  I’m in charge of my own destiny and it feels good. I’m enjoying not doing it for others but doing it for myself.

I feel happier at home with my children and husband and more relaxed with my friends.  The kids interact with me more than before (but they are teenagers of course!).  They said I’m not so short with them and grumpy.  Not that I was grumpy all the time of course!  

There are different stresses financially but I’m not as stressed as I was before.  

You get to an age where the financials are not as important as other things.”

Regrets?

“No – definitely not.  It feels like I am doing the right thing.”